Help Desk

Please consult this user guide for instructions on how to access WorkforceCentral, how to register a client, enroll a client, and access reports. You can use the search tool in the top right corner to look up a specific topic. If you have questions about the scope of your program or services, please contact your OEWD program manager. Otherwise, for additional technical assistance regarding issues such as problems logging in, system malfunctions, and responsiveness, you can open a support ticket. There are three ways to open a support ticket:

1. Select the Help Desk tab on the right of the page. Preferred method.

2. Email [e-mail].

3. Call [phone]. Support staff are available from 8:30 a.m. to 5:00 p.m., Monday through Friday.

When you open a support ticket, please provide as much detail about the problem as possible. Use screenshots if available. Make sure to include your email, username, agency, and the page where the problem occurred. After you submit a ticket, you will receive a ticket number and priority level (Help Desk and Email only). Help Desk staff will notify you when the issue has been resolved.

Before opening a support ticket, ensure that the issue is not addressed in the user guide, check if your internet connection is stable, and verify if other users are encountering the same issue when possible.