Help Desk

Please consult this User Guide for instructions on how to register clients, create applications, add client service, and run reports. You can use the search tool in the top right corner look up a specific topic. If you have questions about the scope of your programs, projects, or services, please contact your OEWD program manager. Otherwise, for additional technical assistance for issues with logging in, system malfunctions, or site unresponsiveness, you can open a support ticket.

There are three ways to open a support ticket:

1. Select the Help Desk bubble on the bottom right of the page. Preferred method.

2. Email [e-mail].

3. Call [phone]. Support staff are available from 8:30 a.m. to 5:00 p.m., Monday through Friday.

When you open a support ticket, provide as much detail about the the problem. Use screenshots if possible. Please include your email, username, agency, user name, and page where the problem occurred. After you submit a ticket, you will receive a ticket number and priority level (Help Desk and Email only). Help Desk staff will notify you when the issue has been resolved.

When possible, before opening a support ticket, make sure the issue is not addressed in the user guide, your internet connection is stable, and other users are encountering the same issue.